Privacy Policy

Effective 25th May 2018

Last updated: 6th April 2019

This privacy policy (“Privacy Policy”) explains how we handle the Personal Data provided to us as described in this Privacy Policy, including through websites, mobile sites, mobile applications, and other digital services and products controlled by Car Hood Warehouse Ltd, Unit 7 Sevenoaks Business Centre, Cramptons Road, Sevenoaks, Kent, TN14 5DQ, United Kingdom, that link to this Privacy Policy (collectively, “Car Hood Warehouse Sites”). Car Hood Warehouse is the data controller for the processing of Personal Data under applicable law.

This Privacy Notice does not apply to Car Hood Warehouse Sites that do not link to this Privacy Policy or to third-party Web sites to which Car Hood Warehouse Sites may link.

 

TYPES OF INFORMATION WE COLLECT ONLINE

The types of Personal Data that we may collect while you use the Car Hood Warehouse Sites are described in this section and include both information that you provide to us and information that we collect automatically when you use the Car Hood Warehouse Sites.

For purposes of this Privacy Notice, “Personal Data” means information that identifies you or that could reasonably be used to identify you. Examples of Personal Data include name, address, telephone number, and email address.

Information You Provide

You do not have to register for a service or program to receive much of the information available through Car Hood Warehouse Sites. However, some of our content is available only to registered or identified users and will require you to set up a profile or provide specific information about yourself in order to provide you the service.

Personal Data You Provide When Visiting Car Hood Warehouse Sites

Car Hood Warehouse collects Personal Data that you provide on Car Hood Warehouse Sites, for example, when purchasing a product, to receive marketing products and information, contact Car Hood Warehouse customer service, or respond to Car Hood Warehouse questionnaires or surveys.

This could include:

  • Contact Information such as your name, address, phone number, or email address
  • Registration Information such as your username and password
  • Employment, education and other background information when you inquire about employment with Car Hood Warehouse
  • Payment information (such as banking information, payment card number, expiration date, delivery address, and billing address)
  • Content you may provide (for example, when you complete our Online Contact Form or submit other information).
  • Personal Data You Share During Other Interactions with Car Hood Warehouse

 

You may contact Car Hood Warehouse to ask questions, discuss your concerns, or report issues regarding our products. If you communicate with or request information from Car Hood Warehouse, you may be prompted to provide your contact information as well as any Personal Data that is relevant to your request.

 

INFORMATION THAT MAY BE COLLECTED AUTOMATICALLY

When you use the Car Hood Warehouse Sites, we also may collect certain usage and device information automatically as described below.

IP Address

We may record the Internet Protocol (“IP”) address of your computer or other electronic device when you visit the Car Hood Warehouse Sites. An IP address identifies the electronic device you use to access the Sites, which allows us to maintain communication with your computer as you move about Car Hood Warehouse Sites and to customize content.

Cookies and Other Tracking Technologies

We also collect information about your use of Car Hood Warehouse Sites through tracking technologies such as cookies and web beacons. A “cookie” is a unique numeric code that is transferred to your computer to track your interests and preferences and to recognize you as a return visitor.

A “Web beacon” is a transparent graphic image placed on a website, e-mail or advertisement that enables the monitoring of things such as user activity and site traffic. These technologies help remember your preferences and allow us to bring you the content and features that are likely to be of greatest interest to you on the basis of “clickstream” data that shows your previous activities on Car Hood Warehouse Sites.

This Car Hood Warehouse Site is not designed to respond to “do not track” signals received from browsers.

To learn more about cookies and other tracking technologies, including how to disable them, please visit http://www.allaboutcookies.org/. Please note that some cookies are essential to the functioning of our Sites and deleting or disabling them will reduce the site’s functionality.

Mobile Tracking

Some Car Hood Warehouse Sites are available either as mobile applications or mobile sites that you can use on your mobile device. If you use a mobile device to access and use the Car Hood Warehouse Sites, we may collect the following mobile-specific information in addition to the other information described above: device or advertising ID, device type, hardware type, media access control (“MAC”) address, international mobile equipment identity (“IMEI”), the version of your mobile operating system, the platform used to access or download the Car Hood Warehouse Site (e.g., Apple, Google, Amazon, Windows), location information and usage information about your device and your use of the Car Hood Warehouse Sites.

Information Collected from Other Sources

We may combine information about you from a visit to one Car Hood Warehouse Site with information about you from visits to other Car Hood Warehouse Sites. We may also combine information about you that is collected through the Car Hood Warehouse Sites with information that we have collected offline, as well as with information provided to us by third parties.

 

HOW WE USE YOUR INFORMATION

We use your Personal Data to provide you the product and services you request, communicate with you, improve your experience on the Car Hood Warehouse Sites, generally improve our products and services and for other internal business purposes. The Personal Data we collect about you may be stored as long as it is required for the purposes identified when you provided the information for such specific purposes or for any new purposes identified by us and consented to by you, and for any appropriate time thereafter including a sufficient time following to permit you to ask any questions regarding its use, after which point it will be archived only for so long as reasonably necessary for the purposes set out above, in accordance with applicable laws.

Providing Products and Services You Request

If you choose to purchase a product or receive our services, we use the Personal Data that you provide through Car Hood Warehouse Sites to manage your orders and invoices, to process payments, to respond to your questions, provide you the services you request and offer an optimal customer experience.

Marketing

You may also receive marketing information from Car Hood Warehouse and related affiliates, such as offers regarding Car Hood Warehouse related products or services, invitations to participate in surveys about our products, or notifications about special promotions. In such cases, we will use your contact and other Personal Data to send you marketing information.

Customized User Experiences

The Personal Data that you provide may be used to create customized offers, information, or services tailored to your interests and preferences. Also, we may use your IP address and the data that we obtain automatically through the use of cookies or similar tracking technologies to make our Car Hood Warehouse Sites easier to use and navigate as well as to personalize the content provided on Car Hood Warehouse Sites by anticipating the information and services that may be of interest to you.

Business and Product Improvement

In order to discover new facts that could help Car Hood Warehouse better understand customer needs and help improve, develop, and evaluate product, services, materials, and programs. Car Hood Warehouse analyses the information that you have provided. For these purposes Car Hood Warehouse does not use information that can directly identify you.

Site Analytics and Improvement

We may use the information that you provide and the information we collect automatically about your use of the Car Hood Warehouse Sites to monitor user traffic patterns and preferences for site improvement, analytics and optimization.

Legal Basis for Processing

Under data protection laws, Car Hood Warehouse must have a legal basis to process your Personal Data. The legal basis that applies in an instance will depend on for which of the specific purposes described above Car Hood Warehouse is processing your Personal Data:

In certain cases, Car Hood Warehouse may ask for your consent to collect and process your Personal Data. Should you choose to provide your consent, you may later withdraw your consent by contacting us as described in the “Your Privacy Choices” section. Please note that the withdrawal of consent will not affect processing which has already occurred.

In other instances, the processing of your Personal Data may be necessary in order to comply with an applicable law or regulation or for the performance of a contract to which you are subject. You may not be able to opt-out of this processing, or your choice to opt-out may impact our ability to perform a contractual obligation otherwise owed to you.

In still other instances, Car Hood Warehouse may process your Personal Data based on Car Hood Warehouse’ legitimate interests in communicating with you about our products and services, and about scientific research and educational opportunities. You have the right to opt-out of all such processing of your Personal Data. You may do so by contacting us as described in the “Your Privacy Choices” section.

 

INFORMATION WE SHARE

We only share your Personal Data with third parties as described below. We do not sell or rent Personal Data to third parties for their own marketing purposes.

Third-Party Advertising and Online Behavioural Advertising

You may be provided with online advertisements of Car Hood Warehouse products and services on third-party websites and mobile services that are tailored to you, for example, on the basis of information that you provide to Car Hood Warehouse or a third-party website you are visiting, or of your browsing activity, purchases, or interests. These types of tailored online advertisements may come through several sources, such as the following:

  • We may share with our advertising service providers your non-identifying information that we have obtained from cookies and other tracking technologies on our Car Hood Warehouse
  • Some Car Hood Warehouse Sites participate in online behavioural advertising (this is also sometimes called re-target advertising or interest-based advertising). You can identify these sites by the “Advertising Choices” link in the footer. Our advertising network partners may place and use cookies on Car Hood Warehouse Web sites and on other third-party Web sites to collect information about your activities in order to provide you with online advertisements that are based on your interests.
  • Some web browsers may transmit “do-not-track” signals to Web sites with which the browser communicates. As of the Effective Date of this Privacy Notice, an industry standard has not yet been established on how to respond to these signals. Therefore, Car Hood Warehouse does not currently respond to these signals. As discussed above, you can opt-out from advertisers that use your browsing history to deliver online behavioural advertisements by clicking on the AdChoices icon.

Affiliates, Vendors and Suppliers

We have relationships with suppliers and affiliated companies who help us operate our business and for whom it may be necessary to have access to your Personal Data in the course of providing services to Car Hood Warehouse. We will not authorize these parties to use your Personal Data for any purpose that is not related to Car Hood Warehouse’ and its related affiliates’ business operation. We may also share your Personal Data with affiliates to offer and provide information about related products and services. We do not share Personal Data from countries that require consent, unless consent has been obtained in advance to sharing with related affiliates. We require these parties to handle Personal Data in accordance with this Privacy Notice.

Co-branded Sites

We may partner with other companies to provide you with content or services on a joint or “co-branded” basis. At a co‑branded site, you will see both the Car Hood Warehouse logo and the logo of the co-branding partner displayed on your screen. You should read the individual privacy policies of our co-branding partners, as they may differ in some respects from ours. Reading these policies will help you to make an informed decision about whether to provide your information to a given site.

Product Reports

If you contact Car Hood Warehouse regarding your experience in using one of our products, we may use the information that you provide in submitting reports to the designated government regulatory authority, as required of us by law.

Legal Rights and Obligations

In certain limited circumstances, Car Hood Warehouse may need to disclose your Personal Data in order to comply with a legal obligation or demand, such as to comply with reporting obligations to our governing regulatory authorities regarding the safety of our products, or in connection with the sale or transfer of one of our product lines or divisions, which includes the services provided through one or more of the Car Hood Warehouse Sites. In such instances, we will take measures to protect your Personal Data to the extent possible. We also reserve the right to use Personal Data to investigate and prosecute users who violate our rules or who engage in behaviour that is illegal or harmful to others or to others’ property.

Change in Organisation

In the event Car Hood Warehouse decides to reorganize or divest our business through sale, merger, or acquisition, Car Hood Warehouse may share Personal Data about you with actual or prospective purchasers. We will require any actual or prospective purchasers to treat this Personal Data in a manner consistent with this Privacy Policy.

CHILDREN PRIVACY

Car Hood Warehouse does not knowingly collect or use any Personal Data directly from children on Car Hood Warehouse Sites (for the purposes of this Privacy Policy, “children” means minors younger than 18). We do not knowingly allow children to order our products, to communicate with us, or to use any of our online services. If you are a parent and become aware that your child has provided us with information, please contact us using one of the methods specified below, and we will work with you to address this issue.

YOUR PRIVACY CHOICES

You may contact us at any time if you have questions about this Privacy Policy or the Personal Data we collect about you. You can also opt-out or unsubscribe from our marketing communications by e-mail at admin@carhood.com

You have the right to see and get a copy of Personal Data about you that we maintain as well as to ask us to make corrections to inaccurate or incomplete Personal Data about you. You have the right to receive data you have provided to us in a machine-readable format and to transmit that data to another controller. You may also request the erasure of your Personal Data or the restriction of its processing, or object to the processing of Personal Data about you. To seek access to Personal Data about you, to file a concern, complaint, or request for correction, email us at admin@carhood.com.

Alternatively, you may also send a letter to the following address:

Car Hood Warehouse
Attn: Privacy
Unit 7 Sevenoaks Business Centre
Cramptons Road
Sevenoaks
Kent
TN14 5DQ
United Kingdom

The local Data Protection Authority is responsible for making sure that privacy law is followed in your country. For more information about your privacy rights, or if you are not able to resolve a problem directly with us and wish to make a complaint, contact your country’s Data Protection Authority.

In all communications to Car Hood Warehouse, please include your email address, the Web site address, mobile application, and/or the specific Car Hood Warehouse product to which you provided Personal Data (e.g., Car Hood Warehouse.com), and a detailed explanation of your request. If you would like to delete, amend, or correct your Personal Data and are contacting us by email, please put “Deletion Request” or “Amendment/Correction Request” in the subject line of the email. We will respond to all reasonable requests in a timely manner and may need to further confirm your identity in order to process certain requests.

DATA SECURITY

Car Hood Warehouse maintains reasonable technical, administrative and physical controls to secure any Personal Data collected through the Car Hood Warehouse Sites. However, there is always some risk that an unauthorized third party could intercept an Internet transmission, or that someone will find a way to thwart our security systems. We urge you to exercise caution when transmitting Personal Data over the Internet, especially your financial-related information. Car Hood Warehouse cannot guarantee that unauthorized third parties will not gain access to your Personal Data; therefore, when submitting Personal Data to Car Hood Warehouse Sites, you must weigh both the benefits and the risks.

THIRD PARTY SITES AND SOCIAL MEDIA PLUG-INS

This Privacy Notice does not apply to Car Hood Warehouse Sites that do not link to this Privacy Notice, or to third-party Web sites to which Car Hood Warehouse Sites may link. Car Hood Warehouse Sites may use social media plug-ins (e.g., the Facebook “Like” button, “Share to Twitter” button) to enable you to easily share information with others. When you visit Car Hood Warehouse Sites, the operator of the social plug-in can place a cookie on your computer or other electronic device that enables that operator to recognize individuals who have previously visited our Site. If you are logged into the social media Web site (e.g., Facebook, Twitter) while browsing on our Car Hood Warehouse Site, the social media plug-in allows that social media Web site to receive information that you have visited our Car Hood Warehouse Site. The social media plug-in also allows the social media Web site to share information about your activities on our Car Hood Warehouse Site with other users of their social media Web site. These sharing settings are managed by the social media Web site and governed by its privacy policy.

Accessing Our Sites Globally

This site is owned and operated by Car Hood Warehouse in the United Kingdom, but the information you provide will be accessible to our affiliates, vendors, and suppliers in other countries in accordance with this policy. Furthermore, if you are visiting this site from a country other than the United Kingdom, your communication with us will necessarily result in the transfer of information across international borders. The level of legal protection for Personal Data is not the same in all countries; however, we will take the security measures described in this Privacy Notice in an effort to keep your information secure. By using this site, you consent to storage and processing of your Personal Data in the United Kingdom and in any country to which we may transfer your information in the course of our business operations.

Notice to California Residents

Subject to certain limits under California Civil Code § 1798.83, California residents may ask us to provide them with (i) a list of certain categories of Personal Data that we have disclosed to third parties for their direct marketing purposes during the immediately preceding calendar year, and (ii) the identity of those third parties. To make this request, California residents may contact us at admin@carhood.com.

 

CHANGES TO OUR PRIVACY POLICY

We will only use Personal Data in the manner described in this Privacy Policy in effect when the information was collected from you or as authorized by you. However, and subject to any applicable consent requirements, we reserve the right to change the terms of this Privacy Policy at any time. Any changes to this Privacy Policy will be reflected on this page with a new effective date. Car Hood Warehouse encourages you to review this Privacy Policy regularly for any changes. Any Personal Data collected upon your continued use of Car Hood Warehouse Sites will be handled in accordance with the currently posted Privacy Policy.